A little help.
A happier routine.

Tap the Apple sign-in button in PetPaw. A saved account session normally keeps you signed in across launches. If an online feature requests a fresh sign-in, sign out and sign in again. Never share your Apple password or verification codes with support.

Q&A requires an internet connection. Pull down to refresh and check whether the app shows a connection error or an empty list. An empty list can mean there are no available questions or that questions from blocked authors are hidden on this device. If a request fails repeatedly, send the error message, time of occurrence, and app version to support.

Live updates use a separate connection from the question lists. You can still pull to refresh when live updates are unavailable. If Reconnect is offered, try it. A fresh sign-in may be needed if the saved session has no live-update credentials.

Open the navigation drawer → Settings → Private iCloud sync. Check that iCloud is available on your device and that you are using the expected iCloud account. Sync runs automatically when available, and the sync button requests another attempt. There is no separate in-app sync on/off switch. Sign in with Apple and your device’s iCloud account can differ. If there is a conflict, export a backup before choosing Load cloud version; this can replace unsynced local changes.

Enable Care reminders in PetPaw Settings, check Reminder categories, and allow notifications for PetPaw in iOS Settings. Focus modes and notification delivery settings can affect when you see alerts. Your in-app calendar remains available even when notifications are off.

Use Take a photo or Record voice to request the corresponding permission. If access was denied, open PetPaw Settings → System permissions to change it in iOS Settings. Choosing an existing photo or video uses Apple’s system photo picker, which does not require full library access; a Photos permission switch may not appear. Voice recording starts only when you tap Record voice and lasts up to two minutes. You can keep using text-based records without microphone access.

Use Settings → Export full backup to save a JSON copy of records and attachments. Use Settings → Restore from backup to restore a valid PetPaw JSON backup. Restoring replaces the current journal and can sync the restored records to the linked iCloud account. Backups include saved attachments and retained Recently deleted items; Q&A drafts, published online questions, and the local blocked-author list are not included. Keep a copy of your current data before restoring or loading a cloud version. PetPaw cannot recover an external backup that you have permanently deleted.

Delete your own question from My Q&A. For account removal, open Settings → Delete all records & account data and follow the confirmation. Keep an export if needed. If deletion does not finish, or a published item remains visible, email support. Removing the app or revoking Apple sign-in access alone does not erase all stored data.

In Q&A, open More options (⋯) on another author’s question and choose Report. Select a reason, add relevant details (required for Other), and submit. A report is linked to your signed-in account and does not automatically remove the content. If the request fails or you need further help, copy our support email and include the author’s displayed user label, date, and a description. You may attach a screenshot with unrelated personal details removed. Do not forward illegal material.

Open More options (⋯) on another author’s question in Q&A and choose Block. After the service confirms, that author’s questions are hidden on this device. Open Blocked authors in Q&A and choose Unblock to reverse it. This screen lists blocks saved on this device; it does not download a complete block list from other devices. Unblocking does not withdraw an existing report.

My Q&A shows your published questions; other users can still see those posts. Question drafts are saved locally for your account and are not published until you tap Publish. A post supports text and one optional photo. If uploading succeeds but publication fails, the photo may already be stored by the image service. Check My Q&A before retrying an uncertain publication.

Open Health → Care routines to create a schedule. Enter a care item, instructions, a number of days, and up to four daily times. Mark a step Completed only after you have carried it out, or choose Skip. The app records the instructions you enter; it does not recommend a care plan. Follow your original instructions when a step is missed, and do not repeat care based only on a reminder.